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Integration
OSTicket
Primary connects to OSTicket and handles the support queue. New tickets are triaged instantly, routed to the right team, and drafted with a first response — before a human has to touch them.
What you can do
Stop doing it manually.
- Auto-triage incoming tickets by category, urgency, and customer tier
- Draft first responses for common issues
- Route tickets to the right department automatically
- Flag and escalate P0 issues before they sit
- Generate daily support queue summaries
Why Primary
Instant triage
Primary reads every incoming ticket, categorizes it, assigns priority, and routes it — in seconds, not hours.
Draft responses at scale
For common issues, Primary drafts a response that an agent reviews and sends. Handle 3× the volume with the same team.
Escalation that actually works
P0 and urgent tickets are flagged immediately. Primary can send alerts via email or SMS so nothing critical sits in the queue.
Send it to Primary.
Your AI agent is one click away. Free for 7 days, no card required.