Local Support

Primary Network makes this commitment to each and every customer – to provide around-the-clock knowledgeable support, when you need it and how you want it.  We understand that customers have different needs which is why we have implemented three means of communication that are available FOREVER.

  1. Phone:
    Call us at: 314-692-3500. Live Onsite US Based Phone Support
  2. Email:
    Email us at: support@primary.net . This Automatically Creates a Trouble Ticket
  3. Live Chat:
    Live Chat is set up for Pre and Post Sales Level 1 and Level 2 Support

We believe by offering you multiple ways to communicate with our support staff, your needs will be addressed faster, and in a manner that is most comfortable to you.

Commitment to the Customer!
Primary Network’s support team is focused on the customer and your needs. All of our support engineers are cross trained in all aspects of the underlying technologies that support a quality hosting experience.

Primary Network Support – starts at the top and is delivered by everyone in the organization.

See why so many customers retain Primary Network to support their company’s Internet needs, year after year!